We have solid experience in technical complaint handling management. Both on case to case complaint settlement and negotiation, either on building and deploy the complaint handling system to the sales and production organisation and train all stakeholder involving in complaint.
Some of our remarkable journey on complaint management are;
- Settlement one of the biggest complaint in BOPP (Bi-axially Oriented PolyPropylene) in 2007.
- Deploy new department (Technical Services Department) to the organisation of cigarette paper producers and reducing complaint rate from initial 3% to 0.3 %.
- Lead the project of re-engineer home scale water filter products due to series complaint from the market.
For those of you who need our services, training, consultation on this area. Please kindly drop us an email to isnandarkareem@gmail.com.